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21st August 1936: A school for telephone operators at Russell Street in Covent Garden, where they are taught to respond cheerfully and smile as they work. (Photo by William Vanderson/Fox Photos/Getty Images)

21st August 1936:  A school for telephone operators at Russell Street in Covent Garden, where they are taught to respond cheerfully and smile as they work.  (Photo by William Vanderson/Fox Photos/Getty Images)