NEW YORK, NY - MAY 11: Pedestrians walk by Macy's flagship store in Herald Square on May 11, 2016 in New York, New York. As the retailer faces a second year of sales declines, CEO Terry Lundgren has outlined numerous ways to boost sales including investing in better customer service. Overall sales fell 7.4% to $5.77 billion in the quarter ended April 30. (Photo by Spencer Platt/Getty Images)
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